The uptime of IT systems is a critical factor in business success today . Organizations struggle with multiple challenges such as:
- Ensuring minimal breakdown of IT services
- Finding a single ownership to a service, whether application, server, network or security
- Managing SLAs
- Reducing support costs
Allied Digital provides innovative solutions to proactively monitor and manage complete Enterprise Infrastructures and provide a single point of accountability.Standard Service Level Agreements (SLAs) are tuned to meet each client’s specific requirements. Our flexible service delivery model (shared/dedicated and onsite/remote resource) and outcome based pricing help businesses save money without compromising on availability or service quality.
Allied Digital leverages our Integrated Service Delivery Framework (ISDF) to manage all devices seamlessly. We use best-of-breed monitoring tools, auto-ticketing, auto-resolution and other techniques to ensure prompt resolution times and consistent service delivery.
Our ISO 20000: 27001 compliant Network and Security Operations Center (NOC / SOC) act as a single point of contact globally for proactive monitoring and management of a wide array of multi-vendor IT infrastructures , including network, server, storage, end user devices, applications and security devices regardless of location and geography. In a snapshot, we virtually eliminate IT infrastructure downtime while drastically reducing support costs.
What We Offer
Allied Digital's NOC performs 24X7 predictive monitoring and management with hands-on expertise across best-in class technologies to consistently deliver a superior client end user experience. Our NOC incorporates automation, customized and standard tools and ITIL and ISO processes along with our Integrated Service Delivery Framework (ISDF) framework to ensure consistency, agility and quality of service. Our team of highly skilled and certified technical resources and robust knowledge management systems ensures faster incident resolution. Our service portfolio includes:
- Data Center facility monitoring and management
- Network monitoring and management
- Server and Storage monitoring and management
- Managed Security Services
- Back-up and Restore Services
- Applications/ERP Monitoring and Management
- Database Administration Services
Apart from protecting our clients' IT investments that align to their business and yield better efficiency, our services also provide client with an opportunity to plan for better utilization, better scaling against demand and provide valuable analytics on the performance of their IT environment.
Business Value
Allied Digital’s Global Command Center (NOC /SOC) enables customers to accrue the following benefits:
Features
Advantages
Benefits
Monitoring of current IT systems
IT Systems are not being utilized to their full capacity, providing available capacity for high demand situations
Ability to match utilization to real demand to reduce cost of data center and facilities
Proactive Monitoring and Resolutions
Able to pro-actively diagnose more than 96% of potential enterprise network and security issues before they can impact network health by using cutting edge tools, technologies and framework.
Expedited resolution of issues, or avoiding them altogether The service enables enterprises to achieve better performance and availability across the enterprise.
Real time dynamic and detailed reporting
- Gain real-time insight into enterprise support demand and corresponding resolution activity
- Web portal for on-demand reporting
- Service Level performance including rolling history
- Custom reporting
- Common data formats supported for easy manipulation
Full transparency on all infrastructure operational activities.
