India
Allied Digital Services Ltd-Enterprise Application-Solutions

Enterprise Application - Solutions

Allied Digital rich experience in working with leading industry players and providing innovative solutions helps us to create industry specific solution to reduce their day to day operational cost and improve end user productivity. Below mentioned our innovative and cost effective solutions

Helpdesk / Service Desk Management

Service Desk Management “eSupport”: Allied Digital innovative and highly customizable service desk solution improves service performance, while adding business value by integrating incident management with other key service support functions such as knowledge base, service level management and configuration management. These modules incorporate various functionalities which helps CIO organization to deal with day to day business and operational challenges. It also offers a self-service interface that provides a single “face of IT” where customers and end users can request all available IT services. With the portal in place as part of your service desk, you can greatly reduce support costs by deflecting repetitive calls to the service desk, while also dramatically improving customer satisfaction. It allows IT and other support functions to create and publish new processes across the organization. Organization can customize, integrate with various business applications and automate processes which reduce day to day manual activity and enhance productivity.

Work Order Management System

Managing warranty is an enterprise wide challenge, impacting several departments. Quality is under pressure to analyze and pinpoint the root cause of failures. The Warranty department must provide quick and accurate claim processing while keeping cost under control. IT struggles to support complex, interdependent warranty and related systems and large volumes of complex data residing in them. Finance must make sure the warranty reserve and accruals are kept current to reflect escalating of claims recalls and related administrative costs.

Allied Digital Services has taken a holistic approach to warranty management and created the next generation warranty system. This new holistic approach, bridges the critical gap between customer service, quality and engineering department. This will ensure OEM collaboration with dealers and suppliers to enable the value chain to contribute to problem resolution and quality improvement initiatives.

  • Comprehensive – addressing all aspects of claims processing
  • Incorporates rules engine
  • Extensive and integrated modules for parts return, supplier recovery and defect identification.
  • Recall management
  • Warranty registration and extended warranty processing

Business Value

  • Agile workforce with niche skills to address quick customer needs for current technology and solution requirement.
  • End to end IT solution provider (Hardware - Resources - Consulting - Cloud Services)
  • Proven business transformation framework
  • Best of the breed tools and technology use
  • One stop client interface through portal and PMO
  • Alliances with Leading software product vendors
  • Global Delivery capability with local flavor
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