Workplace
IT Asset Life Cycle Services
 
 

With the changing computing environment, many organizations today need to continuously upgrade, refresh and yet simplify their internal IT ecosystem to bring down the cost of management, improve availability and enhance their responsiveness time-to-market. Allied Digital has always remained at the forefront to meet these challenges proactively.

Our End-user Services forms an essential part of our next generation Cloud Infrastructure Management; thus providing a single-point solution for the entire management of the computing environment - across desktop/laptop and mobile device support - complemented by our state-of-the-art Service Desk capability on the cloud. As a result, our overall End-user service offering provides our clients with:

  • Predictable services - anytime, anywhere, any device.
  • Extensive, ever expanding and adapting innovation ecosystem.
  • Comprehensive support and continuous optimization for the overall end user environment.
  • Right system, right need, right application, right access.
  • Improved end-user productivity and satisfaction levels.

ADiTaaS Depot Management

Overview
Workforce Scheduling System Engineer Availability and Status

Depot On-Line Tracking System

Our new logistics management system is application with the complete web & mobile interfaces in-built. Its take care of Depot/warehouse order fulfillment & distribution, purchasing, inventory asset tracking, movements, configuration work orders, storage, billing and invoicing.
The system also has the ability to perform pick up and transfer of materials from various customer locations and track Customer / Vendor Own Inventory & all other logistics activities as well.

WOTS allows you to:

  • Efficiently manage and track the inventory.
  • Online Customer & Vendor Self Service & Reporting Portal .
  • Ability to track the complete life cycle of one pickup or service request.
  • Mult-Tenant client architecture, each can be with different practices, processes and billing schedules.
  • Ever-growing customer demands for real-time information.
  • Barcode / RFID scanning and other technology-based solutions to increase warehouse efficiency.
  • Powerful graphical dashboards & reporting and Status Updates capabilities.
  • Instant global inventory visibility (for customers).
  • Automatically notify customers via email of key warehouse events (e.g., receipts, shipments etc.)
  • Provide your customers with online access to standard and customizable reports- allowing them to view real-time inventory status, shipment status, parcel tracking information - and more.
  • Integration ability to talk to various backend ERP’s like SAP / Oracle (for invoicing & finance transaction) through EDI or AS2 interfaces.

Depot Online Tracking System

1) Maintain total visibility and control- eliminating time-wasting phone calls with customer service department.
2) Full order management with direct EDI support, order imports from Excel, or manual data entry.
3) .Receive, store, pick and report on material by barcoded Pallet & Box ID number
4) Send advance shipment notifications (ASN) electronically to suppliers or retailers
5) Mobile barcode scanning for increased accuracy
6) Manage full kitting and assembly process
7) Min Max inventory Reporting and Control.

Service Desk Management (SDM)

Overview

Allied Digital’s Service Desk Management (SDM) offering, powered by our comprehensive Information Technology Service Management (ITSM) framework, was specifically designed to help our clients solve Enterprise IT problems faster so that user productivity remains uncompromised.

Our Service Desk Management experts handle over a million support requests from our clients on an annual basis. These support requests are managed and facilitated from our Global Service Desk based in the USA and fielded by agents located across the globe.

We are the single point of contact (SPOC) for end-users and provide end-to-end ownership of the calls from initiation to resolution. We proactively keep end users up to date with all relevant service events, actions and changes that are expected to affect them. Our global presence, large pool of ITIL certified staff, robust infrastructure and mature processes help us to focus and seamlessly achieve ‘First Call Resolution’ with the goal of keeping our client’s end users productive.

What We offer

Our SDM offerings can automate existing client service desks, implement new service desk capabilities, consolidate IT service desks, as well as provide web-enabled support. The list of Incident Handling Activities managed by our SDM includes:

Business Value

Our globally integrated infrastructure is equipped with state-of-the-art automated service desk tools as well as a high bandwidth telecommunications network capable of carrying both voice and data all of which are cohesively incorporated and powered by our mature, cloud enabled Integrated Service Delivery Framework.

Flexible Support
  • 24 X 7, after hours, overflow with dedicated and shared team
  • Robust technical expertise, level 1, 2, and 3
  • All devices supported from laptops, smartphones to network, security and data center operations
  • Multi-channel support- phone/email/web
  • Integrated Knowledge database
  • Remediation techniques and configuration standards
  • Standard operating procedure (SOP)
  • High First Call Resolution (FCR) performance
  • Smarter Technology
  • Automatic ticketing on alerts
  • Provision for analytics and cor-relation
  • Comprehensive SLA Manager
  • Enhance end-user experience
  • Single Ownership
  • Customer subject matter expertise
  • Dispatch services, Third party vendors support
  • Client Advocate - monitors and drives timely resolutions
  • Dynamic Reporting
  • Gain real-time insight into enterprise support demand and corresponding resolution activity
  • WEB portal for on-demand reporting
  • Customer reporting and common data formats supported easy manipulation
  • Remote Device Management

    Overview

    Allied Digital's Remote Device Management Services (RDMS) offering takes on the responsibilities of day to day end user device management freeing your team to work on strategic initiatives. Our remote management experts perform the daily activities required to keep your end user device secure and operational.

    Utilizing the best-in-class remote management and automated tools, our distinctive 'cloud-based cloud-enabled' infrastructure offers flexible and scalable solutions. This accommodates both evolving technologies as well as changing market demands. It enables clients to remain competitive while implementing customized Cloud and Virtualization strategies.

    What We offer

    Our cloud based remote device management services gives you total control over the end user devices by utilizing following offerings:

    Business Value

    Allied Digital experience in delivering remote management services over the cloud to more than 2.5 million desktops and notebooks globally has helped our clients with:

    Flexible Support
  • Reduced Cost of Ownership for your PC Fleet
  • Convert PC Management from a Capital Expense to an Operational Expense
  • Protect and Secure Corporate Assets
  • Reduce Compliance and Audit Exposure
  • Increase User Productivity and Satisfaction
  • Virtual Desktop Infrastructure (VDI)

    Overview

    Allied Digital has decades of experience in providing Remote Desktop Management services to leading enterprises across the globe. Our rich experience and expertise has enabled us to bring to our clients the next generation desktop management solution – Virtual Desktop Infrastructure (VDI).

    Our Virtual Desktop is an end-to-end desktop management solution that reduces the barriers of acceptance - cost, complexity and coverage - traditionally associated with VDI technology. It allows access to a personal PC desktop from anywhere anytime, using any device, even using a Remote Desktop Environment from Virtual Bridges. We create centralized Virtual Desktop interfaces to facilitate connections and access from anywhere, while still retaining the highest levels of end-point security.

    What We Offer

    • Proven implementation framework to create a centrally-managed virtual desktop environment.
    • Best-in-class storage technology-related offerings from our Storage Center of Excellence.
    • Flexible deployment models, based on the client's cost and data privacy requirements.

    Business Value

    Our VDI solution contribute significantly to minimize OPEX, CAPEX and overall TCO and provide the following advantages:

    • Reduce desktop management costs with the simplification and standardization of server hardware and client access devices.
    • Seamless deployment of patches and modifications to the virtual desktop from within the data center, mandating intervention for user acceptance and success.
    • Improved user satisfaction and productivity
    • Better, easier and convenient management of desktop infrastructure.

    Enterprise Mobility Management

    Overview

    Mobile Automated Remote Management (ARM) for Enterprise Mobility – Simple answer to the Complex world of 'Enterprise Mobile Service Management.'

    'mobileARM' is the enterprise mobility service management (EMSM) solution by Allied Digital. It is the suite of plug-and play software modules for Enterprise Mobility Service Management, used by mobile IT pros and novices alike to proactively optimize and control their diverse mobile environments according to best-practice IT Service Management (ITSM) principles.

    What We Offer:

    The MobileARM Service Management Modules include:

    • Asset, Expense & Compliance Management - To unlock critical asset inventory, utilization, lifecycle and compliance information and quantify ROI by mobile platform
    • Incident Management - To proactively warn you of pending issues before users call and reduce mobile incident MTTR by up to 80%
    • Performance Management - To identify, isolate and resolve chronic issues across all platform communication links
    • User Self-Service - To enable end users to prevent and resolve their own mobile experience issues without having to call IT
    • Security Management - To centrally enable mobile users to securely self-provision mobile services and deploy enterprise applications while continuously enforcing security and protection of enterprise data

    Whether you manage, monitor or support 60 to 60,000 mobile devices provisioned to the BlackBerry Enterprise Server (BES), Client Access Server (CAS) with Exchange ActiveSync or Good mobility platforms,'mobileARM' has management modules to address your highest priority needs now and an integrated software suite to address the challenges to come.

    Business Value

    Benefits can begin immediately and accelerate over the following days and weeks, including:

    • Quick recovery of low-use or no-use devices to save wireless costs.
    • 70-80% Faster Mean Time to Repair (MTTR).
    • 70-80% Fewer Service Desk to IT Escalations.
    • 30-50% Fewer Mobile User to Service Desk Calls.
    • Knowing what's happening before the CIO or other VIPs call.

    Allied Digital's Enterprise Mobility Service Management solutions are delivered via a single unified management console that combines the hardened 'mobileARM' scalable and secure systems management platform. Our management suite of ITIL-based software modules are available on the Cloud and our superior Mobile Service Management consulting services are able to solve your most pressing mobility challenges, quickly and effectively.

    Desk-Side Support (DSS)

    Overview

    Desk-side Support remains one of the most painful and yet common aspects of enterprise IT support. Allied Digital’s Desk-side Support (DSS) undertakes a lifecycle approach towards managing end user devices including laptops, desktops, multi-functional devices, printers and other desk-side devices. Our Desk-side support capabilities include:

    • Hardware break/fix & Warranty Support
    • Peripheral device support
    • Install, Move, Add, & Change (IMAC) services
    • LAN/WAN (where applicable) support services
    • Shrink-wrap software support services
    • First level application support services
    • Enterprise specific support services (where required)
    • Backup and recovery processes
    • Output Management

    What We Offer

    • Hardware break/fix & Warranty support
    • Peripheral device support
    • Install, Move, Add & Change (IMAC)
    • LAN/WAN support
    • Shrink-wrap software support
    • First level application support
    • Enterprise specific support
    • Backup and recovery processes

    Allied Digital realizes the importance of emphasizing the technical skills, customer service relationship and rapid support that is required in the modern information technology environment. Rapid deployment of skilled technical resources and team members to solve problems is our key to keeping the environments “up”, users productive and satisfied and costs down. Our DSS technicians have obtained CompTIA’s A+ certification and possess the manufacturer training and certification to perform warranty support for the devices they support. This means that manufacturer approval for warranty support for your equipment, such as Hewlett-Packard, Dell, Lenovo and many others, ensures that you will obtain world-class support for your technical environment.

    Business Value

    • Rapid support that is required in the modern information technology environment
    • Fast allocation of skilled technical resources and team members to solve problems is our key to keeping the environment "up" and costs down.

    Deployment

    Overview

    Allied Digital has an extensive functional and technical experience supporting logistic operations, particularly in the area of distribution planning and transportation. As a strategic partner, we are helping the overall effectiveness, efficiency and alignment of enterprise wide distribution activities and ensure synchronized transportation and distribution worldwide.

    What We Offer

    We offer a broad range of solutions and tools that manage contingency planning, logistic portfolios, asset deployment and distribution. Clients rely on our expertise and process excellence for smooth deployments and refreshes of a mix of products for their end-user environment. Our managed deployment services encompass planning, forecasting, procurement, integration, staging and tagging; while our service extension options include installation, data migration, asset disposal and refresh management.

    Business Value

    Clients benefit from our deployment services as follows:
    • Improve end-user satisfaction and increase productivity while controlling costs.
    • Single deployment solution for desktop servers and notebooks.
    • Reduce cost of deployment and management of IT systems by adopting centralized distribution process.

    Maintenance

    Overview

    From installation to product retirement, warranty upgrades to self-maintenance, proactive care to 24×7 problem resolution, you can rely on Allied Digital services and our authorized service partners for all hardware support needs. The breadth, depth and quality of our hardware services portfolio surpasses in the computer industry. We have years of experience in servicing computer systems, networks, storage devices and peripherals.

    What We Offer

    Our services deliver comprehensive support for enterprises of all sizes and environments of all types: desktops, client/server, data center, print, mobile and global. We offer a wide range of purchase options, including convenient extended warranty hardware support packages.

    • Field logistics including spares and parts management
    • Warranty and non-warranty break fix
    • Vendor certified technicians
    • Dispatched helpdesk services
    • 24x7 onsite, same day or next business day coverage
    • Preventive Maintenance
    • Depot Repair
    • Managed service programs with SLA's

    Business Value

    • 'Increases Employee Productivity Downtime' equals lost employee productivity and when you can't provide the level of dealership service you normally provide to your customers, it might even mean unhappy customers and lost revenue as well.
    • Prompt, Courteous Service is provided by our highly trained Help Desk and Field Services associates and support staff.
    • Provides "One-Stop-Shopping" Hardware Maintenance and Support Services provides your dealership with a single-source solution with the level of service your business demands. The need for sourcing and enlisting the aid of multiple vendors to resolve your IT hardware issues is eliminated, so you can keep your focus on doing what you do best–selling equipment, parts and service.

    Depot services

    • 'Increases Employee Productivity Downtime' equals lost employee productivity and when you can't provide the level of dealership service you normally provide to your customers, it might even mean unhappy customers and lost revenue as well.
    • Prompt, Courteous Service is provided by our highly trained Help Desk and Field Services associates and support staff.
    • Provides "One-Stop-Shopping" Hardware Maintenance and Support Services provides your dealership with a single-source solution with the level of service your business demands. The need for sourcing and enlisting the aid of multiple vendors to resolve your IT hardware issues is eliminated, so you can keep your focus on doing what you do best–selling equipment, parts and service.

    Allied Digital Integrated Tool-as-a-Service (ADiTaaS)

    Allied Digital Integrated Tool-as-a-Service (ADiTaaS) is our innovative in-house developed tools platform and is compliant with IT Service Management (ITSM) and IT Systems Assurance (ITSA) based on Information Technology Infrastructure Library (ITIL) best practices.

    ADiTaaS is built on our proprietary Integrated Service Delivery Framework (ISDF) multi-tier Java technology stack with the key objectives of bringing standardized processes, comprehensive asset control, strong adaptive and integration friendly architecture, rapidly configurable and customizable layouts and workflows in a single “IT Service-in-a-Box” that will considerably reduce your organizations IT management costs.

    The ADiTaaS software’s bi-directional web service based as well as batch based integration capability enables information exchange with other enterprise ticketing or applications as well as easy data load of master table information respectively.ADiTaaS is available in various cloud as well as on-premises models and can be configured and customized to your organization’s needs.

    IMAC

    Overview

    In today's rapidly changing business environment, your IT assets, like your business, are constantly on the move. Our extensive network of certified technicians allows us to provide complete services for Installations, Moves, Adds and Changes throughout the globe.

    What We Offer

    We provide a complete range of IMAC and Disposal agreements customized to meet your specific needs. Our technicians carry certifications for most major manufacturers including IBM/Lenovo, HP, Dell, Cisco, Fujitsu, Panasonic, Lexmark etc. We also offer IT asset Disposal services in a manner consistent with all Federal guidelines. Our IMAC offerings include:

    • Install: We install a wide-ranging variety of computer systems and peripherals in an enterprise environment.
    • Move: We perform partial/complete system moves and data migration to ensure business continuity for a variety of clients.
    • Add: We monitor "system adds" to ensure that the original configuration of any computer and any adjustments including RAM increases, operating system upgrades are tracked.
    • Change: System changes including image re-deployment and core application re-installation is monitored to ensure that best practices include company standardization.

    Disposal

    Overview

    Allied Digital Disposal service help you in removing existing equipment from your environment. Equipment can be moved from one site to another, from your site to the Allied Digital configuration center in Rancho Cucamonga, CA or from the Client's site to a 3rd party location.

    Equipment can be wiped at your site and then disposed of can be picked up and wiped at an Allied Digital or partner facility. The equipment can be recycled and proper certificate of destruction can be supplied to the clients along with any asset tracking required by them.

    Wat We Offer

    Asset Removal and Asset Data Updates Hard Drive Wiping Equipment Cleaning, Packaging and Shipping Resell, Donate, Auction or Scrap Equipment Testing and Data Recovery Equipment Salvage

    • Asset Removal and Asset Data Updates
    • Hard Drive Wiping
    • Equipment Cleaning, Packaging and Shipping
    • Resell, Donate, Auction or Scrap
    • Equipment Testing and Data Recovery
    • Equipment Salvage

    Business Value

    • Secure and confidential hard drive data wiping ensures clients their data is safe and will be removed properly and permanently.
    • Accurate and customized asset reports show clients exactly what is being disposed of and where it went.
    • Allied Digital's disposal processes assures clients their devices will be disposed of properly and within EPA certified waste guidelines. This ensures EPA compliancy.
    • Clients can receive certificates of destruction for all assets destroyed. Three pass Department of Defence (DOD) wipes can be performed to ensure all data will be un-recoverable.
    • Redeployment Services helps Clients realize savings by consolidating, reconditioning and distributing assets that they already own.

    Depot Management

    Overview

    Allied Digital Disposal service help you in removing existing equipment from your environment. Equipment can be moved from one site to another, from your site to the Allied Digital configuration center in Rancho Cucamonga, CA or from the Client's site to a 3rd party location.

    Equipment can be wiped at your site and then disposed of can be picked up and wiped at an Allied Digital or partner facility. The equipment can be recycled and proper certificate of destruction can be supplied to the clients along with any asset tracking required by them.

    Global Dispatch and Depot Services

    Service offering

    Installation Services Maintenance and Warranty
    Datacentre Smart Hands End User Device Services
    VOIP/PBX Site Surveys
    Datacentre Transformation Satellite / AV

    AMERICAS

    Overview

    Assembly (At Depot)
    • Assemble and test equipment
    • Provide facilities to kit equipment to ship to stores or other customer business locations
    Configuration (At Depot)
    • Configure equipment to Customer specifications
    • Provide receiving, shipping and logistic services for equipment
    What We Offer

    ADiPlant

    EMEA

    Overview

    Assembly (At Depot)

    • Assemble and test equipment
    • Provide facilities to kit equipment to ship to stores or other customer business locations

    Configuration (At Depot)

    • Configure equipment to Customer specifications
    • Provide receiving, shipping and logistic services for equipment

    What We Offer

    • Customer has a centralized ownership of P&L.:- SLA and Customer Satisfaction with support of our ticketing policy.
    • Multilingual Country Managers: - Local operations- and- relationship management in each country.
    • Native Service Delivery Managers:- Operational management, training and quality control in each country.
    • Native site leads and technicians: Directly dispatched with 3rd party backfill and peak support.

    Business Value

    1. Quality Policy:

    Our VDI solution contribute significantly to minimize OPEX, CAPEX and overall TCO and provide the following advantages:

    • Proactive SLA insurance
    • Project Independent
    • Cross-border with direct technician reach
    • Real time quality scorecard
    • Root cause analyses for every failed case

    2. Performance Reports:

    Performance Reports shows customers, product, region related data and are presented via mail, on web fronted or mobile devices depending on customer requirements.

    3. Multivendor Capabilities:

    Logistic Centres:
    • FACILITY WROCLAW/POLAND
      • Repair-/Staging-capacity 50,000 events per month
      • Storage capacity 12,000 m²
    • FACILITY DINTIKON/SWITZERLAND
      • Repairs of TV’s, PC’s, notebooks, Tablet PC’s and NAS Systems
      • Storage capacity 1,500 m²
    • FACILITY NUREMBERG/GERMANY
      • Repair-/Staging-capacity 20,000 events per month
      • Storage capacity 4,000 m²
    • FACILITY BASINGSTOKE/UK
      • Encompassing warehousing and a converged network staging area
      • Storage capacity 1000 m²

    APAC

    Allied Digital is a strategic alliance partner with 360 degree relationship across the globe supporting customers in managed services engagements.

    Skill Guarantee across China

    • Solid Foundation:

      Familiar with the electrical, combat experienced on hardware and software, systems and networks; large equipment room maintenance experience and hands-on experience with many kinds of peripheral.

    • Clear and Agile mind & Strong working ability under pressure:

      Have solutions for any kind of situation and solve on the first time; clearly grasp the multiple processing processes in the same time; to work in pressure situation is the quality of every engineer.

    • Complex Advanced Applications:

      Development and system framework ability. It’s a mandate even for our junior engineers to be MCITP certified.

    • Work for large enterprises:

      Our engineers have the experience and ability to serve large enterprises. Some of the large projects undertaken are: World’s largest food chain, largest lifestyle company and many more.

    Contact

    North America
    Allied Digital Services, LLC
    680 Knox Street ,Suite 200
    Torrance, CA 90502
    Tel: +1 310 431 2375
    US Locations
     

    EMEA
    Allied Digital Services (UK) Limited
    40 Draycott Avenue,
    Harrow, Middx, HA3 0BU, UK.
    Tel: + 44 (0) 208 621 4072
     

    APAC
    Allied Digital Services Limited.
    Premises No.13A, 13th Floor,
    Earnest House,Back bay reclamation,
    NCPA Road, Block III,Nariman Point, Mumbai - 400 021., India.
    Tel: + 91 22 6681 6400
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