Cognitive Technologies

Allied Digital has the best AI-enabled tools and platforms that help in bridging the three vital aspects of data center management end-user service, behavior, performance, and automation. We collectively leverage this data to gain intelligent insights from various sources and use this intelligence to solve issues in real-time automatically. We use intelligent chatbots for predictive routing, which enables significant improvements in first call resolution rates. We also use AI-enabled bots to automatically reset passwords and escalate service requests; deploy software and carry out software updates or patches where required and in restoring IT services immediately.

Our AI-enabled solution helps in improving data center performance and reliability through the ability to predict failure and optimize the performance of IT infrastructure. We use AI-enabled insights to identify anomalies and predict 'what if' scenarios in case of exceptions. We can use these insights to identify optimal settings and configurations and benchmark this against other established data centers.

With cyber-attacks increasing in scale and complexity, we use BigData driven AI platforms to study patterns, correlate, and detect unusual events. Our AI-enabled capabilities give us the edge in detecting cyber-attacks at an early stage and reduce the time taken between detection and response.

Today, effective visualization is key to drive planning, real-time decision making, or representing the thoughts. Augmented Reality and Virtual reality are revolutionary cognitive technologies that have revolutionized visual communication. Allied Digital has partnered with several niche players to build AR/VR enabled solutions.