We design cutting-edge solution architecture for business innovation to empower sustainable business growth. We leverage an optimal mix of technologies like AI, IoT, cloud, infrastructure modernization, and automation.
Techquilibrium
We maintain an optimal balance of traditional and modern technologies, for the vast range of clients we serve.
Workplace Modernization 
Cloud Enablement
Winning in the turns
We handle discontinuities not by applying brakes but accelerating on the bends.
Cyber Security
Robotic Process Automation 
Remote First Teams
We have unlocked collaborative and autonomy gains as the world embrace remote-first teams.
Enterprise Digitalization
Enterprise Infrastructure
Global IT Transformation
Architect
Digital Engineering Services
We excel in the art of integration. We unify a spectrum of subsystems to build seamless workflows, analytics, and command control systems.
Global IT Managed
Service Provider
We are a leading global managed service provider for end-user, enterprise infrastructure and cybersecurity. We execute on excellence through mature and complex delivery frameworks.
We design cutting edge solution architectures for business innovation to empower sustainable business growth. We leverage an optimal mix of technologies like AI, IoT, cloud, infrastructure modernization, and automation.
We excel in the art of integration. We unify a spectrum of subsystems to build seamless workflows, analytics, and command control systems.
We are a leading global managed service provider for end-user, enterprise infrastructure and cyber security. We execute on excellence through mature and complex delivery frameworks.
Workplace Services
Cloud Enablement
Software Services
Cyber Security
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Managed Devices
1Mn+
-
Remote Coverage
24x7x365
-
Patch Compliance Rate
99%
Unified Endpoint
Management 
Automated management and security delivered across a multitude of devices with platform self-healing.
Key Features
• Zero-touch Deployment
• Automatic backup of user data
• Security and Industry Compliance
• Device Optimization
• Governance and Compliance Alignment
-
Annual Contracts
2.5mn
-
Eligible FCR
85%
-
SOPs and KBAs
20k
Next Gen
Service Desk
A global service desk with local roots that empowers your users to receive support anytime, anywhere, for any device.
Key Features
• Integrated Service Delivery Framework (ISDF)
• Scalability and enhanced UX through SD
FlexCore model
• Automation first support reducing total cost
of ownership
• Persona-based support with real-time SLAs,
OLAs, and KP
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Device Support
250k
-
Country Coverage
90
-
SLA Adherence
98%
Workspace
Services
Cost-optimized & minimal
the effort on-site support for new
age infrastructure.
Key Features
• Dedicated innovation lab and training facility
• 360° partnership structure for rapid deployment for support
• Seamless service integration with L1 and L3
• Persona based support with real time SLAs, OLAs, and KPIs
Cloud
Management
Hybrid cloud models are common today. Business continuity has also mandated public cloud adoption. Every CIO needs a single pane of glass to manage IT comprehensively.
Key Services
Application
Management (PaaS)
Infrastructure
Management (IaaS)
Data Management,
BCP and DR
Security and
Compliance
On-Demand
SaaS support
Automation, DevOps &
Cross Service support
Enterprise
Infrastructure
Services
We run state-of-the-art global Network Operations Center (NOC), delivering remote enterprise infrastructure management services for global organizations
Key Services
Always-Available,
Always-On
Smart Technology
Platform
Process
Compliant
Visibility and
Insights
Disaster Recovery &
business Continuity
Our Business Continuity Planning (BCP) services include consulting, operations testing, and compliance. Bundled with “Work From Home”, security management and enterprise workflow automation.
Key Services
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Risk
Management
Our service covers governing cybersecurity, which includes end to end Cyber Risk Assessment Consulting and Management Services.
Key Differentiators
Integrated Solution for Cyber Security, Business Continuity & Enterprise Risk Management
Full Stack Solution & Product Development Services
Legacy App Modernization & Migration Service
Enterprise Infrastructure &
Cloud Security Management
We cover security monitoring and incident management, malware analysis, advanced threat protection, vulnerability management, information leak protection, cloud security readiness assessment, etc.
Key Differentiators
Real time Threat analysis and Predictive Modeling
AI based behavior analysis for threat detection
Machine learning algorithm for future threats reduction
Threat Intelligence
This service provides external & internal threat intelligence to detect, respond, and defeat organized cybercrimes and cyberwar activities, analyze successful and unsuccessful advanced persistent threats, etc.
Key Differentiators
Constantly updated Threat Intelligence Feeds from multiple sources
Deep & broad visibility of Attack Life Cycle from inception
Customized TNAS specific to Client’s environment
Enterprise
Digitalization
We drive complete business achievement of our clients’ objectives and goals. Blending innovative design ideas with technology, we make your products and services available to millions.
Key Differentiators
Mobile App Development Services
Full Stack Solution & Product Development Services
Legacy App Modernization & Migration Service
SAP Support
With our full gamut of SAP services, we equip you to meet your business requirement and commitments. We provide a cost-effective and accommodating suite of SAP services that ensures the highest return for your investments.
Key Differentiators
SAP Netweaver Stack
SAP ECC Functional Areas
SAP New Technology Delivery
ADiTaaS
Our robust ITSM software platform with an intuitive enterprise service management suite to drive workflow automation, RPA & governance for various digital services of the enterprise, providing end-to-end visibility.
Key Differentiators
Virtual Agent
ADiTaaS Intelligence (AI)
ADiTaaS IoT- Cloud to the edge
Challenge
They wanted to move from staffing solution to a managed service model. Also, improve on costs and drive multiple end-user transformation projects. Provision white-glove services for premium end-users.
Approach
Provisioned a shared service desk across all US business entities.
Optimize the resourcing model.
Helped drive end user transformation initiatives, including patch management through SCCM, manage non-windows devices and also perform image engineering.
Result
We deployed ITIL processes as well as an optimized resource model with a centralized service desk. Resources for Korean language support were provisioned along with remote support and analytics for the end-users. ADSL embarked on a transformation roadmap for digital workspace solutions for the brand.
California based Powers Authority
encompassing 191 cities
The powers authority in an area covering more than 38,000 square miles comprises of 100 High-Performance Workstations, 750+ Servers, 3 generations of SAN, were looking for an IT transformation partner for a 5 year managed services contract. The Apps implementation required – DBs, Exchange, SharePoint.
Challenge
Insufficient documentation, informal procedures and lack of technology standards were poorly affecting scaling up of operations and failing on security compliance. The Infrastructure was aging and the outdated Data Centre had no DR.
Approach
Tools-based rapid discovery and CMDB updates were adopted. Allied followed a standardized PC patch and Antivirus management. Architecture optimization and DC move were undertaken and over the wire P2V of servers implemented. An evolved Disaster Recovery solution was implemented, with an RPO/RTO of less than 2 hours.
Result
The results showed an improved IT value as well as improved service levels. Systems were upgraded to ITIL standards-based service delivery. The Transformation Data Center also hosted in a state-of-the-art ADSL LV DC.
Service desk management for 4th largest
hospice provider
The vast operations of the client supported 3,500 users across 17 states, with more than 4,000 contacts every month
Challenge
However, the provider could not meet business culture requirements for palliative care support. It needed 24x7x365 centralized support model. The hold time for Hospice Nurses was too long for support requirements.
Approach
A Total Case Management approach was created with phased development and transition steps. A centralized support model, of “train-the-trainer”, was hugely beneficial. A special empathy training for palliative care staff was undertaken by ADSL Business Culture Adaptation.
Result
The healthcare provider lowered its average speed to answer by 2 minutes. Call Quality metrics also increased by 22% in just 60 days. The average quality score during the first quarter per agent went up to 4.86/5.
Large fashion apparels company with 260 retail outlets in the USA and Canada
The large fashions had deployed HP POS running Micros Xstore Software with all peripherals (Cash Drawer/Scanner/Pin-Pad/Receipt Printer). The hardware network also included Brother Printers, Cisco Switches, Routers & Access Points.
Challenge
The client faced challenges with scheduled changes and rapid ramp up time. Additional resources were required for both the Project Support team and adding additional Field Engineers per store.
Approach
A 18x5 Project Command Center in Torrance HQ was established with a dedicated team of 4 Project Coordinators and 5 Phone Support Engineers. More than 100 site engineers were deployed at 260 retail locations (6500 man-hours). The operations were monitored through a Real-Time Dashboard using our Managed Deployment Toolkit.
Result
We completed the project in a record time of 9 weeks (~30 stores per week) with measurable success and customer satisfaction. Documentation of the asset database to reflect the latest in-store inventory was undertaken. Documentation of the Store Network Layout for each store was also successfully completed as part of the project scope.
CLIENT’S SPEAK
Transformative
Solutions
We offer customized digital services and scalable operational strategies to prepare for the waves of uncertainty caused by disruptive technologies and government, thus enabling you to deliver accelerated and cost-effective services to your clients.
Beyond Boundaries
Design Thinking workshops help you uncover untapped gains and increase market share.
An outstanding team with extensive experience, delivers responsibly, across locations, businesses, and futuristic technologies.
COVID-19 Updates
At Allied Digital, the safety, health and well-being of our employees are of paramount importance and over the past several weeks we have taken a series of preventive measures to protect our employees from the Coronavirus outbreak and ensure business continuity for our customers.
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