Enterprise IT runs 24x7x365 today. Networks, servers, storage, firewalls, enterprise applications, cloud services, end-user infrastructure have to be “Always-On”.

Hybrid clouds, diverse technologies, growing security concerns, and business continuity planning, are intrinsic to every business.

To proactively avoid breakdowns, remediating incidents, leveraging the smartest skillsets with SLAs, and control costs, IT heads are looking at experts for IT Service Management.