We are ISO 9001, 27001, and 2000 compliant with CMMI level 3 certification. Our next-generation “ADiTaaS” based ITSA Platform for Enterprise Infrastructure Management is fully cloud-based and “Always-On”. The platform comprises of advanced all-parameter and customizable parameter monitoring tools, with ITSM backbone software and contact center. The platform provisions intelligent filtering of alerts, correlation of logs, drive industry compliant SOPs and customer run books, leverages RPA (robotic process automation) for rapid service request management and auto-healing and derives valuable insights into operations from our analytic reports supported by machine learning.

Our knowledge-centric, certified global resource team comprises of executives running routine operational tasks, subject matter experts, ITIL process experts, high-end cross-technology troubleshooting generalists, advisory architects, and global “hyper care” technology gurus.

We have built and operated custom NOCs for our government customers for smart cities, to the scale of Intelligent Command and Control Centers, that also manage IoT based applications, surveillance systems, Situation awareness, rapid response and serve intelligent decision making dashboards from underlying BigData and AI/ML implementations.

We also do custom data center build and management, infrastructure modernization, cloud enablement projects and have a dedicated managed security service to drive enterprise security operations. Our NOC services are powered by a global “center of excellence” in service delivery which focuses on 360-degree service improvement in the areas of holistic service governance, automation and analytics, process standardization, and resource skill training.